Gourmet Chocolate Gifts, Truffles and Luxury Candies by Maggie Louise Confections

Gourmet Chocolate Gifts, Truffles and Luxury Candies by Maggie Louise Confections

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Frequently Asked Questions (FAQ)

Q: May I return product if I am dissatisfied? What is your 100% Guarantee?

A: We are passionate about your experience with our brand and products. Your order is guaranteed to arrive in perfect condition, no matter the weather, containing the elegant packaging and quality chocolate customers expect from us. If, for any reason, you are not completely satisfied, simply contact us to return your order for a prompt replacement, refund, or exchange.

Q: How are your products shipped?

A: We take the utmost care in shipping our products, so that the chocolate arrives to you in beautiful condition. All of our orders are packed by our shipping specialist and include an ice pack and temperature control insulation to ensure outside conditions will not impact the shipment. 

Q: What are you shipping options?

A: We typically use FedEx Ground which takes approximately 3-5 business days to arrive. During the warmer months (or to locations where the weather is warmer), we only ship on Monday and Tuesday, so that your order will arrive by the end of the business week. Orders may be shipped 2-Day or Overnight for an additional fee. Upon request, we will also ship using a client's FedEx or UPS account. A $6 handling fee applies in such cases. Please contact us at concierge@maggielouiseconfections.com if you are interested in these options.

Q: Do you ship outside the United States?

A: As of this time we ship only to Canada outside the United States.

Q: Are your products organic? Do you have organic products?

A: Although we make use of many organic ingredients, our products are not entirely organic.

Q: Are your products kosher?

A: No, our products are not kosher certified.

Q: Are any of your products vegan?

None of our products sold are certified vegan, however our solid dark chocolate does not contain dairy or egg. However, please note that although we make efforts to keep products separate, it may contain traces of dairy and egg. All other chocolates and fillings contain dairy, egg, gelatin and/or honey and are therefore not vegan.

Q: Are your products gluten-free? Do you have gluten-free products?

A: Although many of our products do not contain gluten, they are not certified gluten-free, since they are not prepared in an entirely gluten-free environment, and therefore still could contain traces of gluten. 

Q: Are your products nut free / allergen free?

A: Our products are created in our commercial kitchen and some products contain nuts (including peanuts and almonds). Every attempt is made to keep any cross-contaminants within their area of work; however any product made is made with equipment that has come into contact with nuts, nut oils, etc.

Q: Is your chocolate fair trade?

A: Our products are not organic or faire trade at the moment. The reason being is that we chose a supplied who chooses to focus on having direct and transparent relationships with the farmers, cutting down intermediaries as much as they can to start with. Moreover, one should know that plantations in Latin America are historically small and farmers struggle to obtain certifications, which can represent a lot of work, investment and training. They choose not to exclude the smallest farmers, and to focus with them on their daily work, and accompanying them in their best effort to grow cacao the best way.

Q: I’m trying to place an order and I want it to ship to Saudi Arabia/the UK/anywhere other than the U.S. or Canada. Why can’t I complete my order?

A: We’re sorry, but at this time we are unable to ship anywhere other than the U.S. and Canada due to legal restrictions. If you are ever in the U.S., we would be happy to ship to your hotel! We can also ship direct to any friends or family who may be traveling to visit you soon and they can carry it on the plane for you.

Q: Where can I find nutrition info?

A: On the back of each box you will find an FDA-compliant nutrition label.

Q: Can you send me a Sample Box? I'm interested in doing a large project.

We do not provide samples at this time. A great introduction to our product is our 6 piece Gift Box .

Q: Can I place an order now to be delivered in 2 months?

A: Yes! We can definitely do that for you. If you would like to place your order online please just select the option, "Future Delivery Date" and specify your desired date of delivery.

Q: Can I mix and match my box?

A: We sell our gift boxes by the collection, but we do offer fully customizable boxes for large orders. See the CUSTOM page for more details.

Q: Do you offer tours of the kitchen?

A: We do tours during special events and bookings! Contact us by phone or email to learn more.

Q: Can I buy a single chocolate?

A: Although we do not have a single chocolate option for purchasing, we do have smaller boxes, such as our Charm Bar sets that come with 2-3 chocolates per box.

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