Frequently Asked Questions (FAQ)
About our Products
How should the chocolate be stored?
The chocolate should be stored in a dry, cool place (ideally 68 degrees Fahrenheit) and out of the way of direct sunlight and direct heat (ie, heating vent or next to a stove). We do not recommend refrigeration.
How long do the chocolates last?
All of our shipments have a minimum shelf life of two weeks from receipt of the gift box as we make our products fresh. There is also an 'enjoy by' date on the back of each Maggie Louise Confections box for your convenience.
How can I stay informed about new products and promotions?
Join Club Cocoa and be the first to know about new collections, special events, unique promotions and receive a special offer on your first order!
Are any of your products Kosher?
No, none of our products are currently certified kosher. This is something that we are actively exploring as we are always looking for ways to be of service to all communities.
Are any of your products vegan?
None of our products sold are certified vegan, however our solid dark chocolate does not contain dairy or egg. Please note that although we make efforts to keep products separate, it may contain traces of dairy and egg. All other chocolates and fillings contain dairy, egg, gelatin and/or honey and are therefore not vegan.
Are your products organic? Do you have organic products?
Although we make use of many organic ingredients, our products are not entirely organic.
Are your products gluten-free? Do you have gluten-free products?
Although many of our products do not contain gluten, they are not certified gluten-free, since they are not prepared in an entirely gluten-free environment, and therefore still could contain traces of gluten.
Are your products nut free / allergen free?
Our products are created in our commercial kitchen that produces products containing nuts (including peanuts and almonds). Every attempt is made to keep any cross-contaminants within their area of work; however all of our products are made with equipment that has come into contact with nuts, nut oils, etc.
Is your chocolate ethically sourced / fair trade?
Placing an Order
Can I place an order now to be delivered on a future date?
\ Yes! We can definitely do that for you. During the checkout process, simply select "Future Delivery Date" and specify your desired date of delivery.
Can I place an order with multiple shipping addresses?
We do not support multiple shipping addresses at this time, but we are full-service. If you are interested in Drop Shipping Services for 10 or more addresses, we are happy to take care of all the details for you. Contact us for details. The Drop Ship Service Fee is $14.99 per address (in the contiguous US.)
How are your products shipped?
We take the utmost care in shipping our products, so that the chocolate arrives to you in beautiful condition. All of our orders are packed by our shipping specialists and include a frozen gel pack and temperature control insulation to ensure outside conditions will not impact the shipment.
What does it mean `Guaranteed Delivery` for a Holiday?
When we offer `Guarantee Delivery` for a Holiday like Mother's Day or Valentine's Day, that means that we attempt to deliver the gift on or before the holiday in question. We move mountains to make this happen but we can't control everything such as unexpected weather delays and technical problems with our Delivery Partner, Fedex. If we're unable to meet this guarantee, we will refund the shipping amount paid for the order.
What shipping options are available?
FedEx Ground is our Standard shipping method, which takes approximately 3-5 business days to arrive. During the warmer months , we only ship on Monday, Tuesday, and Wednesday to ensure your order will arrive by the end of the business week. Orders may be shipped 2-Day or Overnight for an additional fee. Upon request, we will also ship using a client's FedEx or UPS account. Please contact us at if you are interested in any of these options.
I'm trying to place an order for delivery outside of the U.S. or Canada. Why can't I complete my order?
At this time we are unable to ship anywhere other than the U.S. and Canada. If you are ever in the U.S., we would be happy to ship to your hotel! We can also ship direct to any friends or family who may be traveling to visit you soon and they can carry it on the plane for you.
Do you include price information with the shipment?
As most of our packages are sent as gifts, we do not include any pricing details on the packing slip for any of our orders.
Do you ship over the weekend?
If you are shipping a package to a warm weather destination over a weekend, your package may be held until the following Monday to ensure minimal time in transit. FedEx delivers to select home addresses on Saturday and does not deliver on Sunday. If you need it to be delivered by a Monday, we reserve the right to deliver on Friday or Saturday so we don't miss the Desired By date.
What are your delivery times for businesses and residences?
If you are shipping to a business, FedEx will deliver by 5 pm. Residential addresses will arrive by 8pm, Tuesday to Saturday. Monday delivery is not available.
What is your 100% Order Guarantee?
We are passionate about your experience with our brand and products. Your order is guaranteed to arrive in perfect condition, containing the elegant packaging and quality chocolate customers expect from us. If, for any reason, you are not completely satisfied, simply contact us and we will either replace, refund, or exchange.
How can I request replacement or refund?
Please chat with us online, call (888) 886-2342, or email firstname.lastname@example.org and we will take care of this.
Can I request a custom gift box?
Yes, we offer a "Bespoke" program where our designers can work with you to create a fully branded custom gift boxes to be used for corporate gifting or special events. Minimum order sizes will apply. You can learn more about our program here: - Custom Corporate Gifts - Weddings & Special Events
I am planning a special event. Can I order pieces in bulk?
Yes, we do offer single piece bulk orders with a minimum purchase of $2,500. Price per piece varies by piece. Submit your request and a member of our team will contact you with additional information.
Is there a minimum order size for custom gift boxes?
Yes, our current minimum order for custom gift boxes is $2,500. This amount may vary by season and availability.
Can you send me a Sample Box?
Sorry, we do not provide complimentary samples. If you fill out our bespoke gift form, we are happy to provide you a list of recommended gift boxes and a custom gift code for a specially reduced rate.
Can I mix and match pieces from multiple boxes to create a new box?
We currently sell each box in our collection exactly as you see it online with the ability to change the message on the white chocolate square seen in most boxes. We do offer top to bottom customization for bulk or corporate orders. See the Corporate Gifts page for more detail
Do you offer wholesale?
We do! You can submit an application here. We would love to partner with you!
Can I purchase wholesale products for personal use?
Per our Wholesaler Reseller Agreement, wholesale products can only be used for reselling. You must provide a verifiable reseller tax id# on account setup.
Our Stores / Where to Find Us
Where are you located?
Our flagship store is located in East Austin, Texas. You can also find our products around the country sold through our premium partners. Find a Store here.
Your store is beautiful! Do you ever rent the space?
Yes, we have hosted a number of events and classes in our space and look forward to learning more about your needs. Please chat with us online, call (888) 886-2342, or email email@example.com.
Do you offer classes?
We do offer special classes, albeit rarely right now. Become an Insider or follow-us on facebook to learn when our class schedule will be available.
Non-Profit & Donation Program
Do you donate gifts boxes for fundraising initiatives?
Yes, we are always exploring opportunities to build new partnerships to serve the interests of our community and clients --- and have built long-term relationships with organizations whose missions and service efforts are aligned with our company values. Learn more here.
I won a Silent Auction Gift Package or Maggie Louise Gift Card. How can I redeem / schedule?
Congratulations! Please chat with us online, call (888) 886-2342, or email firstname.lastname@example.org and we will help.
Can Maggie speak at our event?
For speaking, media, or other partnership opportunities, please contact Keri Levitt Communications at (212) 754-1400 or email@example.com